Remote Customer Support Executive — 6-Month FTC (US)

Nivoda; Salt Lake City (UT); Remote; USD 45,000 - 55,000; Full time

Job summary

Nivoda is seeking a Customer Support Executive to join our fully remote US-based team. You will handle inquiries via live chat, WhatsApp, and email, addressing logistics, order issues, and website bugs while representing the voice of the customer internally.

This is a 6-month FTC with immediate start, working Mon-Fri, 10AM-7PM EST. You will collaborate across departments to resolve issues, improve the customer journey, and contribute to a fast-growing, globally distributed marketplace for

Qualifications

• 2+ years experience in online customer support, live chat, and calls.
• Proactive and customer-first mindset.
• Strong multitasking across platforms.

Responsibilities

• Resolve customer issues with swift response times and high satisfaction.
• Collaborate with other teams to address root causes of issues.
• Handle inquiries via live chat, WhatsApp, and email.
• Adapt to a fast-paced scale-up environment and new product releases.
• Set and pursue personal and team KPIs to drive growth.

Skills

Customer support

Live chat

Email support

Cross-functional collaboration

Tools

Zendesk

Job description

Nivoda is seeking a Customer Support Executive to join our fully remote US-based team. You will handle inquiries via live chat, WhatsApp, and email, addressing logistics, order issues, and website bugs while representing the voice of the customer internally.

This is a 6-month FTC with immediate start, working Mon-Fri, 10AM-7PM EST. You will collaborate across departments to resolve issues, improve the customer journey, and contribute to a fast-growing, globally distributed marketplace for