Customer Support Executive (Fully Remote)

Nivoda; United States; Remote; USD 42,000 - 61,000; Full time

Job summary

Nivoda is seeking an experienced Customer Support professional to ensure a seamless journey for customers across logistics, orders, and website issues. You will act as the voice of the customer, collaborating with multiple departments to resolve day-to-day challenges.

The role demands 2+ years in online customer support, live chat, and calls, with a proactive, customer-first mindset in a fast-growing, fully remote US team. Monday–Friday, 10AM–7PM EST coverage.

Qualifications

• 2+ years experience in online customer support, live chat, and calls.

Responsibilities

• Ensure customers have a seamless journey with Nivoda.
• Handle day-to-day client issues related to logistics, orders, and website bugs.
• Be the voice of the customer internally, collaborating with all departments.

Skills

Customer support

Live chat

Phone calls

Job description

• You'll play a vital role in ensuring customers have a seamless journey with Nivoda.
• You'll handle day-to-day client issues related to logistics, orders, and website bugs.
• You'll be the voice of the customer internally, collaborating with all departments.

What We're Looking For:

• Minimum 2 years experience in online customer support, live chat, and calls.
• A 100% ownership and customer-first mindset with excellent cross-functional collaboration skills.
• Ability to multitask across different platforms, with proactivity and forward thinking.
• A dynamic, low-hierarchy environment in a rapidly growing company.
• Opportunities for growth and learning, with the chance to contribute during its exponential expansion.
• Fully remote in the US, working Mon-Fri, 10AM-7PM EST.

Nivoda is a global B2B diamond and gemstone marketplace that connects jewelry retailers with competitive, high-quality suppliers. It operates in a fast-paced, scale-up environment with a culture of empowerment, continuous learning, and growth.