MSP IT Technician - Onsite & Remote Support

TeamLogic IT, Henderson, NV; Town of Poland (NY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Flexible work from home options

Ongoing training and development

Job summary

A Managed Service Provider is looking for an IT Technician based in the Dallas metro area. The role involves managing client IT environments, providing on-site and remote support, and troubleshooting various technical issues. Candidates should have a degree or equivalent experience in Computer Science, strong interpersonal and communication skills, and a valid driver's license. This position offers competitive wages and benefits, including health insurance and flexible scheduling.

Qualifications

• Good interpersonal skills for effective communication with various departments.
• Exceptional written and oral communication skills.
• Valid Driver License required for customer site visits.

Responsibilities

• Respond to support requests and ensure user satisfaction.
• Prioritize incidents according to defined processes.
• Perform hands-on fixes and hardware installations.
• Ensure safety and security standards are met.

Skills

Interpersonal skills

Technical problem-solving

Communication skills

Remote troubleshooting

Client interaction

Education

College diploma or university degree in Computer Science

5 to 10 years of equivalent work experience

Tools

Windows 10, 11

Mac OS

Windows Server 2012, 2016

Active Directory

RMM (Kaseya, Ninja, ConnectWise)

Autotask PSA

Job description

A Managed Service Provider is looking for an IT Technician based in the Dallas metro area. The role involves managing client IT environments, providing on-site and remote support, and troubleshooting various technical issues. Candidates should have a degree or equivalent experience in Computer Science, strong interpersonal and communication skills, and a valid driver's license. This position offers competitive wages and benefits, including health insurance and flexible scheduling.