Senior MSP IT Technician | Remote/Hybrid

TeamLogic IT, Inc.; San Dimas (CA); Hybride; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

401(k)

401(k) matching

Bonus based on performance

Company parties

Flexible schedule

Résumé du poste

TeamLogic IT, Inc. is seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to SMBs.

The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment. The role entails advanced technical troubleshooting, network design and security, system administration, project leadership, and mentorship of

Qualifications

• Minimum 5 years in IT support with 2 years in Level 3/senior role.
• MSP experience preferred; Bachelor's degree preferred.
• Certifications such as Network+, Security+, Azure Administrator or CCNA a plus.

Responsabilités

• Provide advanced technical support for servers, networks, and software.
• Design and manage secure network solutions for clients.
• Perform server/system maintenance, patches, backup, and monitoring.
• Maintain client relationships with professional, timely support.
• Lead IT projects including migrations, installs, and deployments.
• Create and maintain documentation for client environments.
• Mentor Level 1/2 technicians and conduct training.
• Ensure compliance with data privacy and cybersecurity standards.
• Provide on-call emergency support, including after-hours.

Connaissances

Windows server administration

Linux server administration

VMware

Hyper-V

Azure

AWS

Networking

Firewalls & VPNs

Cybersecurity best practices

RMM tools

NinjaRMM

Ticketing systems

Autotask PSA

ServiceNow

Zendesk

SolarWinds

IT documentation

Project management

Communication skills

Formation

Bachelor's in IT/CS

Certifications (CompTIA Network+/Security+, CCNA)

Outils

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

SolarWinds

Auvik

Hudu/IT Glue/SharePoint

Description du poste

TeamLogic IT, Inc. is seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to SMBs.

The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment. The role entails advanced technical troubleshooting, network design and security, system administration, project leadership, and mentorship of