MSP Level 2 Technician - Advanced IT & Network Support

TeamLogic IT, Inc.; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Professional development

Opportunities for career advancement

Job summary

A managed IT services provider is seeking an experienced Level 2 Technician to provide exceptional technical support to SMB clients. Responsibilities include troubleshooting, network management, and client communication. Ideal candidates should have strong technical skills, relevant certifications, and the ability to work both onsite and remotely. This role offers competitive salary, career advancement opportunities, and a collaborative work environment.

Qualifications

• 1-2 years in an MSP or similar IT support role; 3-5 years preferred.
• Strong knowledge of Windows and Mac operating systems.
• In-depth understanding of networking protocols and technologies.

Responsibilities

• Provide advanced technical support to clients.
• Respond to and resolve escalated support tickets promptly.
• Manage and maintain client networks and security solutions.
• Implement disaster recovery plans and maintain documentation.
• Assist in the planning and execution of IT projects.

Skills

Customer service

Troubleshooting

Technical support

Analytical thinking

Time management

Education

Degree in IT, Computer Science, or related field

Relevant certifications (CompTIA A+, Network+, Microsoft Certified Professional)

Tools

NinjaRMM

ServiceNow

Autotask PSA

VMware

Hyper-V

Job description

A managed IT services provider is seeking an experienced Level 2 Technician to provide exceptional technical support to SMB clients. Responsibilities include troubleshooting, network management, and client communication. Ideal candidates should have strong technical skills, relevant certifications, and the ability to work both onsite and remotely. This role offers competitive salary, career advancement opportunities, and a collaborative work environment.