Senior MSP Technician — Remote/Hybrid with Growth Path

TeamLogic IT, Inc.; Kansas City (MO); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

TeamLogic IT in Kansas City, MO is seeking a skilled MSP Level 3 Technician to support small and mid-sized businesses. The role welcomes senior Level 2 technicians aiming to advance, with a strong emphasis on network, server, and application troubleshooting.

You will design and secure client networks, monitor performance, and mentor junior staff while delivering exceptional customer service and timely incident response in a hybrid onsite/remote environment.

Qualifications

• Bachelor's degree or higher in IT, CS, or related field.
• Relevant certifications such as Network+, Security+, Azure Administrator, CCNA are a plus.
• 5+ years IT support experience with 2+ years in a Level 3 or senior role.

Responsibilities

• Resolve complex server, network, and application issues escalated by Level 1 and Level 2 technicians.
• Design, implement, and manage secure networks. Monitor performance and proactively address issues.
• Maintain client systems through upgrades, patching, monitoring, and backup and recovery.
• Build client relationships, understand business needs, and recommend appropriate technology solutions.
• Lead migrations, network installations, and software deployments. Coordinate delivery with internal teams and vendors.
• Maintain accurate network diagrams, system configurations, and troubleshooting procedures.
• Mentor and train Level 1 and Level 2 technicians to improve technical skills and service quality.
• Assess systems for vulnerabilities and compliance with applicable cybersecurity, privacy, and industry requirements. Address identified gaps.
• Provide on-call support for critical incidents, including evenings and weekends as needed, to minimize downtime and data loss.

Skills

Analytical skills

Communication skills

Problem-solving

Team collaboration

Adaptability

Customer service focus

Education

Bachelor's degree in IT, Computer Science, or related field

Certifications: Network+, Security+, Azure Administrator, CCNA

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Hudu

IT Glue

SharePoint

SolarWinds

Auvik

Job description

TeamLogic IT in Kansas City, MO is seeking a skilled MSP Level 3 Technician to support small and mid-sized businesses. The role welcomes senior Level 2 technicians aiming to advance, with a strong emphasis on network, server, and application troubleshooting.

You will design and secure client networks, monitor performance, and mentor junior staff while delivering exceptional customer service and timely incident response in a hybrid onsite/remote environment.