Senior MSP Technician - Hybrid Role with Growth

TeamLogic IT, Kansas City, MO

Kansas City (MO)

Ibrido

USD 70.000 - 100.000

Tempo pieno

5 giorni fa

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Vantaggi offerti da questo lavoro

401(k)

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Descrizione del lavoro

TeamLogic IT in Kansas City, MO seeks a skilled MSP Level 3 Technician to support small and mid-sized businesses. Senior Level 2 technicians ready to advance are encouraged to apply, bringing strong technical knowledge, problem solving, and a commitment to exceptional customer service.

The role includes designing and managing secure networks, leading migrations, mentoring junior staff, and providing on-call support.

Competenze

At least 5 years of IT support experience, including 2 years in a Level 3 or senior technician role. MSP experience preferred.
Bachelor's degree in IT, Computer Science, or a related field preferred. Network+, Security+, Azure Administrator, CCNA, or similar certifications are a plus.
Proficiency with Windows and Linux servers, VMware/Hyper-V virtualization, and Azure/AWS cloud platforms.
Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity practices. Experience with SolarWinds, Auvik, or similar monitoring tools.
Hands‑on experience with RMM tools such as NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
Experience with Hudu, IT Glue, SharePoint, or similar documentation tools, plus process standardization.
Strong analytical skills and experience managing IT projects from planning through completion.
Clear verbal and written communication, including explaining technical concepts to nontechnical clients.
Adaptability, continuous learning, and effective collaboration in a fast-paced environment.

Mansioni

Resolve complex server, network, and application issues escalated by Level 1 and Level 2 technicians.
Design, implement, and manage secure networks. Monitor performance and proactively address issues.
Maintain client systems through upgrades, patching, monitoring, and backup and recovery.
Build client relationships, understand business needs, and recommend appropriate technology solutions.
Lead migrations, network installations, and software deployments. Coordinate delivery with internal teams and vendors.
Maintain accurate network diagrams, system configurations, and troubleshooting procedures.
Mentor and train Level 1 and Level 2 technicians to improve technical skills and service quality.
Assess systems for vulnerabilities and compliance with applicable cybersecurity, privacy, and industry requirements. Address identified gaps.
Provide on-call support for critical incidents, including evenings and weekends as needed, to minimize downtime and data loss.