Senior MSP Level 3 Technician – Networks, Security & Mentorship

TeamLogic IT, Kansas City, MO; Kansas City (MO); Ibrido; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Bonus

Company parties

Competitive salary

Flexible schedule

Free food

Free uniforms

Advancement opportunities

Paid time off

Profit sharing

Training & development

Descrizione del lavoro

TeamLogic IT seeks a skilled MSP Level 3 Technician to support small and mid-sized businesses. Senior Level 2 technicians ready to advance are also encouraged to apply. Bring strong technical knowledge, problem-solving skills, and a commitment to exceptional customer service.

Work onsite and remotely based on client needs, with a hybrid schedule allowing one work-from-home day per week. Occasional travel and after-hours support may be required to minimize downtime.

Competenze

• At least 5 years of IT support experience, including 2 years in a Level 3 or senior technician role.
• Bachelor's degree in IT, Computer Science, or a related field preferred; relevant certifications are a plus.
• Proficiency with Windows and Linux servers, virtualization, and cloud platforms.
• Strong knowledge of networking, security practices, and monitoring tools.
• Hands-on experience with ticketing systems and documentation tools, plus project management ability.
• Clear communication and ability to explain technical concepts to nontechnical clients.
• Adaptability and collaboration in a fast-paced environment.

Mansioni

• Resolve complex server, network, and application issues escalated by Level 1 and Level 2 technicians.
• Design, implement, and manage secure networks. Monitor performance and proactively address issues.
• Maintain client systems through upgrades, patching, monitoring, and backup and recovery.
• Build client relationships, understand business needs, and recommend appropriate technology solutions.
• Lead migrations, network installations, and software deployments. Coordinate delivery with internal teams and vendors.
• Maintain accurate network diagrams, system configurations, and troubleshooting procedures.
• Mentor and train Level 1 and Level 2 technicians to improve technical skills and service quality.
• Assess systems for vulnerabilities and compliance with cybersecurity, privacy, and industry requirements.
• Provide on-call support for critical incidents, including evenings and weekends as needed.

Conoscenze

IT support experience

Level 3 technician

MSP experience

Strong communication

Formazione

Bachelor's degree in IT/CS

Strumenti

SolarWinds

Auvik

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Hudu

IT Glue

SharePoint

VMware/Hyper-V

Azure/AWS

Descrizione del lavoro

TeamLogic IT seeks a skilled MSP Level 3 Technician to support small and mid-sized businesses. Senior Level 2 technicians ready to advance are also encouraged to apply. Bring strong technical knowledge, problem-solving skills, and a commitment to exceptional customer service.

Work onsite and remotely based on client needs, with a hybrid schedule allowing one work-from-home day per week. Occasional travel and after-hours support may be required to minimize downtime.