Senior MSP Technician: Network & Systems Expert (Remote)

TeamLogic IT; Westport (CT); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Paid time off

Opportunity for advancement

Professional development opportunities

Job summary

TeamLogic IT is seeking a Managed IT Services (MSP) Level 3 Technician in Westport, Connecticut. The role requires extensive technical knowledge and experience providing exceptional IT support to small and medium-sized businesses.

Responsibilities include advanced technical support, network management, project leadership, and client interaction. The ideal candidate will possess excellent problem-solving skills and a passion for customer service.

Qualifications

• Minimum of 5 years in IT support; 2+ years in a Level 3 role required.
• Experience with MSP operations preferred.
• Certifications like CompTIA Network+, Security+, Microsoft Azure Administrator are a plus.

Responsibilities

• Provide advanced technical support for various IT systems.
• Design and manage network solutions ensuring performance and security.
• Lead IT projects including system migrations and network installations.
• Maintain documentation for client environments.

Skills

Technical Support

Problem-Solving

Customer Service

Network Management

Project Management

Documentation

Education

Bachelor's degree in IT or related field

Tools

Windows and Linux servers

VMware

AWS

NinjaRMM

Autotask PSA

Job description

TeamLogic IT is seeking a Managed IT Services (MSP) Level 3 Technician in Westport, Connecticut. The role requires extensive technical knowledge and experience providing exceptional IT support to small and medium-sized businesses.

Responsibilities include advanced technical support, network management, project leadership, and client interaction. The ideal candidate will possess excellent problem-solving skills and a passion for customer service.