Senior MSP Technician: Network & Systems Expert

TeamLogic IT, Inc.

Fort Myers (FL)

Hybrid

USD 70,000 - 90,000

Full time

14 days+
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Benefits offered by this job

401(k) matching
Performance-based bonus
Free food & snacks
Flexible working hours
Comprehensive health insurance plans

Job summary

TeamLogic IT, Inc. is looking for a Managed IT Services (MSP) Level 3 Technician to provide top-tier IT support to small and medium-sized businesses. You will leverage extensive technical knowledge and problem-solving skills to ensure client satisfaction and effective IT solutions.

This role includes responsibilities such as managing network solutions, leading IT projects, and providing advanced technical support. Ideal candidates should have significant experience in IT support, preferably within an MSP environment.

Qualifications

  • Minimum of 5 years in IT support with 2 years in a Level 3 technician role.
  • Strong knowledge of Windows and Linux server environments.
  • Experience with RMM and ticketing systems.

Responsibilities

  • Provide advanced technical support for various IT systems.
  • Design and manage network solutions for optimal performance.
  • Lead IT projects and maintain detailed documentation.

Skills

IT support experience
Customer service
Problem-solving
Technical knowledge in networking
Communication skills

Education

Bachelor's degree in IT or related field
CompTIA Network+ certification
Microsoft Azure Administrator certification
CCNA certification

Tools

VMware
Hyper-V
SolarWinds
NinjaRMM

Job description

TeamLogic IT, Inc. is looking for a Managed IT Services (MSP) Level 3 Technician to provide top-tier IT support to small and medium-sized businesses. You will leverage extensive technical knowledge and problem-solving skills to ensure client satisfaction and effective IT solutions.

This role includes responsibilities such as managing network solutions, leading IT projects, and providing advanced technical support. Ideal candidates should have significant experience in IT support, preferably within an MSP environment.

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