Senior MSP IT Technician — Advanced Support & Networking

TeamLogic IT, West Palm Beach, FL; West Palm Beach (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Training & development

Job summary

TeamLogic IT, located in West Palm Beach, FL, is looking for a Managed IT Services Level 3 Technician. The role involves providing advanced IT support, managing complex networks, and delivering projects to enhance client operations.

The ideal candidate will have over 5 years of relevant experience, strong technical expertise, and a commitment to exceptional customer service. Flexibility for remote work and travel to client sites is required.

Qualifications

• A minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role.
• Proficiency in virtualization technologies such as VMware or Hyper-V.
• Hands-on experience with monitoring tools like SolarWinds.

Responsibilities

• Provide advanced technical support for IT systems.
• Manage network solutions to ensure optimal performance.
• Lead and manage IT projects including system migrations.

Skills

Proficiency in Windows server environments

Strong knowledge of networking protocols

Excellent problem-solving skills

Strong communication skills

Experience with RMM tools

Adaptability in fast-paced environments

Education

Bachelor's degree in IT or related field

Certifications such as CompTIA Network+, Security+

Tools

Remote Monitoring and Management tools

Documentation tools like Hudu or IT Glue

Job description

TeamLogic IT, located in West Palm Beach, FL, is looking for a Managed IT Services Level 3 Technician. The role involves providing advanced IT support, managing complex networks, and delivering projects to enhance client operations.

The ideal candidate will have over 5 years of relevant experience, strong technical expertise, and a commitment to exceptional customer service. Flexibility for remote work and travel to client sites is required.