Senior MSP Technician: Network & Cloud Specialist

TeamLogic IT, San Dimas, CA; San Dimas (CA); Hybrid; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Free food

Uniforms

Advancement opportunities

Paid time off

401(k)

401(k) matching

Bonus based on performance

Company parties

Flexible schedule

Zusammenfassung

TeamLogic IT in San Dimas, CA is seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to deliver top-tier IT support to SMBs. You will handle advanced issues, manage networks, and lead projects while mentoring junior staff and maintaining client relations.

The role requires extensive Windows/Linux server experience, virtualization, cloud platforms, and strong communications. Occasional travel and after-hours support may be needed; hybrid onsite/remote schedule offered.

Qualifikationen

• Minimum 5 years in IT support, 2 years in Level 3 or senior role; MSP experience preferred.
• Proficiency in Windows and Linux servers, virtualization, and cloud platforms (Azure, AWS).
• Strong networking, firewall, VPN, and cybersecurity knowledge with monitoring tools experience (SolarWinds, Auvik).
• Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, Zendesk.
• Proficient in documentation tools (Hudu, IT Glue, SharePoint) and process standardization.
• Excellent communication and customer service skills; able to explain technical concepts to non-technical clients.

Aufgaben

• Provide advanced technical support for servers, networks, and software applications.
• Design, implement, and manage robust network solutions for clients; monitor performance and security.
• Perform regular maintenance, patching, backups, recovery, and system monitoring.
• Lead IT projects including migrations, installations, and deployments; coordinate with vendors.
• Create and maintain detailed client documentation including network diagrams and configurations.
• Mentor Level 1/2 technicians; conduct training to improve service quality.
• Ensure client systems comply with data privacy and cybersecurity standards; perform audits.

Kenntnisse

IT support

Senior technician

Customer service

Problem solving

Communication

Team collaboration

Project management

On-site & remote work

Ausbildung

Bachelor's degree in IT/CS

Certifications: Network+/Security+/CCNA/Azure

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Hudu/IT Glue/SharePoint

VMware/Hyper-V

Azure/AWS

Jobbeschreibung

TeamLogic IT in San Dimas, CA is seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to deliver top-tier IT support to SMBs. You will handle advanced issues, manage networks, and lead projects while mentoring junior staff and maintaining client relations.

The role requires extensive Windows/Linux server experience, virtualization, cloud platforms, and strong communications. Occasional travel and after-hours support may be needed; hybrid onsite/remote schedule offered.