Senior MSP Technician: Advanced IT Support & Security

TeamLogic, Inc.; Durham (NC); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Professional development reimbursement

Job summary

TeamLogic, Inc. is looking for an experienced Managed IT Services (MSP) Level 2 Technician to join their dynamic IT team in Durham, North Carolina. The role emphasizes providing exceptional support and solutions to small and medium-sized businesses.

Candidates must have solid technical skills, with at least 3-5 years of relevant experience. The position offers a competitive salary, performance-based bonuses, and a supportive work environment focused on professional growth.

Qualifications

• 3-5 years of experience in an MSP or similar IT support role.
• Strong communication and customer service skills.
• Relevant IT certifications are highly desirable.

Responsibilities

• Provide advanced technical support to clients.
• Manage and maintain client networks and security solutions.
• Create and maintain detailed documentation of client systems.

Skills

Windows and Mac operating systems

Microsoft Office 365

Networking protocols

Customer service

Problem-solving

Education

Degree in IT, Computer Science, or related field

Tools

RMM tools (NinjaRMM)

Ticketing systems (ServiceNow, Zendesk)

Job description

TeamLogic, Inc. is looking for an experienced Managed IT Services (MSP) Level 2 Technician to join their dynamic IT team in Durham, North Carolina. The role emphasizes providing exceptional support and solutions to small and medium-sized businesses.

Candidates must have solid technical skills, with at least 3-5 years of relevant experience. The position offers a competitive salary, performance-based bonuses, and a supportive work environment focused on professional growth.