MSP Level 2 IT Technician - Advanced Support & Growth

TeamLogic IT, Mt Pleasant, SC; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Mileage compensation

Insurance reimbursement after 90 days

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Competitive salary

Free uniforms

Job summary

TeamLogic IT in Mt Pleasant, SC seeks an experienced MSP Level 2 Technician to deliver advanced IT support to SMB clients. You’ll install, configure, and maintain hardware and software, troubleshoot escalated tickets, and participate in network security, backups, and DR planning.

You will work onsite and remotely, travel to client sites as needed, mentor Level 1 staff, and contribute to a fast-paced, collaborative team focused on delivering reliable IT solutions.

Qualifications

• Minimum of 3–5 years in an MSP or similar IT support role; a degree in IT, CS, or related field preferred.
• Strong knowledge of Windows and Mac OS, Office 365, Active Directory, and virtualization technologies (VMware/Hyper‑V).
• Experience with RMM tools and ticketing systems (NinjaRMM, Autotask PSA, ServiceNow, Zendesk).
• In-depth networking knowledge: IP addressing, DNS, DHCP, VPNs, VLANs, Wi‑Fi.
• Familiarity with firewalls, antivirus, and cybersecurity best practices.

Responsibilities

• Technical Support and Troubleshooting: install, configure, and maintain hardware and software.
• Incident Management: respond to escalated tickets to minimize downtime.
• Network Administration: manage client networks including routers, switches, firewalls, and APs.
• Security Management: implement and manage security solutions; conduct security audits.
• Backup and Disaster Recovery: ensure regular backups and develop DR plans.
• Client Communication: maintain clear, professional communication with clients.
• Documentation: create and maintain accurate documentation of systems and activities.
• Project Implementation: assist in planning and executing IT projects within budget.
• Training and Mentoring: guide Level 1 Technicians and promote teamwork.
• Emergency Support: on‑call support including after‑hours/weekends.

Skills

MSP experience

Windows & Mac OS

Office 365

Active Directory

Virtualization

Networking basics

Security best practices

Customer service

Education

IT or CS degree

Certifications: A+, Network+, MS

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Hudu

IT Glue

SharePoint

Job description

TeamLogic IT in Mt Pleasant, SC seeks an experienced MSP Level 2 Technician to deliver advanced IT support to SMB clients. You’ll install, configure, and maintain hardware and software, troubleshoot escalated tickets, and participate in network security, backups, and DR planning.

You will work onsite and remotely, travel to client sites as needed, mentor Level 1 staff, and contribute to a fast-paced, collaborative team focused on delivering reliable IT solutions.