MSP Level 2 Technician: Advanced IT Support & Network

TeamLogic IT, Northeast Tampa, FL; Tampa (FL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonuses based on performance

Paid time off

Career advancement

Job summary

TeamLogic IT, Northeast Tampa, FL is seeking an experienced MSP Level 2 Technician to join our IT team. You will deliver expert technical support for small to mid-sized businesses, troubleshoot complex issues, and drive positive client outcomes.

The role requires strong knowledge of Windows/macOS, Office 365, AD, and virtualization, with hands-on experience in RMM and ticketing tools. Flexibility for onsite and remote work, with occasional travel as needed.

Qualifications

• Minimum 3–5 years in MSP or similar IT support role; degree in IT or related field preferred.
• Strong knowledge of Windows and Mac OS, Office 365, Active Directory, and virtualization (VMware/Hyper-V).
• Experience with RMM tools (NinjaRMM) and ticketing systems (Autotask PSA, ServiceNow, Zendesk).
• In-depth networking knowledge: IP addressing, DNS, DHCP, VPNs, VLANs, Wi‑Fi.
• Solid security fundamentals: firewalls, antivirus, best practices.
• Excellent communication and customer service skills; strong problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide advanced technical support, install, configure, and maintain hardware and software.
• Respond to escalated tickets promptly to minimize downtime.
• Manage client networks, including routers, switches, firewalls, and Wi‑Fi.
• Implement and manage security solutions; conduct regular security audits.
• Ensure data backups and develop disaster recovery plans.
• Maintain clear client communications and provide timely updates.
• Create and maintain documentation of client systems and configurations.
• Assist in planning and executing IT projects within budget and timelines.
• Train Level 1 Technicians and foster team collaboration.
• Provide on-call support including after-hours and weekend emergencies.

Skills

MSP experience

Windows/macOS

Office 365

Active Directory

VMware/Hyper-V

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Networking fundamentals

Cybersecurity basics

Communication skills

Time management

Education

Bachelor's or higher in IT/CS

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

SolarWinds

Auvik

IT Glue

SharePoint

Hudu

Job description

TeamLogic IT, Northeast Tampa, FL is seeking an experienced MSP Level 2 Technician to join our IT team. You will deliver expert technical support for small to mid-sized businesses, troubleshoot complex issues, and drive positive client outcomes.

The role requires strong knowledge of Windows/macOS, Office 365, AD, and virtualization, with hands-on experience in RMM and ticketing tools. Flexibility for onsite and remote work, with occasional travel as needed.