MSP Level 2 IT Technician: Networks, Security & Projects

TeamLogic IT, Burlington, NC; Greensboro (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Performance bonuses

Health insurance

Training & development

Paid time off

Employee discounts

Job summary

TeamLogic IT in Burlington, NC is looking for a Managed IT Services Level 2 Technician to provide exceptional technical support to SMB clients. Ideal candidates should possess 3-5 years in IT support, familiarity with various hardware and software, and strong customer service skills. Responsibilities include troubleshooting, incident management, and network administration. The position offers a dynamic work environment with opportunities for professional growth and training.

Qualifications

• Minimum of 3-5 years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with remote monitoring and ticketing systems.

Responsibilities

• Provide advanced technical support to clients.
• Manage and maintain client networks.
• Implement security solutions and conduct audits.

Skills

Problem-Solving

Technical Support

Communication

Networking

Customer Service

Education

Degree in IT, Computer Science, or related field

Tools

NinjaRMM

Autotask PSA

ServiceNow

Microsoft Office 365

Active Directory

Job description

TeamLogic IT in Burlington, NC is looking for a Managed IT Services Level 2 Technician to provide exceptional technical support to SMB clients. Ideal candidates should possess 3-5 years in IT support, familiarity with various hardware and software, and strong customer service skills. Responsibilities include troubleshooting, incident management, and network administration. The position offers a dynamic work environment with opportunities for professional growth and training.