Senior MSP Technician: Advanced IT Support and Projects

TeamLogic IT, East Rochester, NY; Town/Village of East Rochester (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Training & development

Opportunity for advancement

Job summary

TeamLogic IT, East Rochester, NY seeks a highly skilled MSP Level 3 Technician to deliver top-tier IT support to SMBs. You will handle servers, networks, and applications, troubleshoot complex issues, and lead projects with internal teams and vendors.

You will mentor Level 1/2 technicians, maintain documentation, and ensure security and compliance across client environments. Occasional travel and after-hours support may be required.

Qualifications

• Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role.
• MSP experience preferred.
• Bachelor's degree in IT, Computer Science, or related field preferred; certifications such as Network+, Security+, Azure Administrator, or CCNA are a plus.

Responsibilities

• Provide advanced technical support for servers, networks, and software applications; resolve complex issues escalated from Level 1/2.
• Design, implement, and manage robust network solutions; monitor performance and security for clients.
• Perform regular maintenance, patch management, backups, and system monitoring to keep systems secure and compliant.
• Maintain strong client relationships; understand needs and recommend technology solutions to improve operations.
• Lead IT projects, migrations, and deployments; coordinate with vendors for successful delivery.
• Create and maintain detailed client environment documentation, including diagrams and configurations.
• Provide mentorship to junior technicians; conduct training to improve team skills.
• Ensure client systems comply with data privacy and cybersecurity standards; conduct regular audits.
• Provide on-call support for emergencies, including after-hours and weekends as needed.

Skills

IT support

Level 3 Technician

Customer service

Communication

Team collaboration

Education

Bachelor's degree in IT/CS

Certifications such as Network+/Security+/Azure/CCNA

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Hudu

IT Glue

SharePoint

Job description

TeamLogic IT, East Rochester, NY seeks a highly skilled MSP Level 3 Technician to deliver top-tier IT support to SMBs. You will handle servers, networks, and applications, troubleshoot complex issues, and lead projects with internal teams and vendors.

You will mentor Level 1/2 technicians, maintain documentation, and ensure security and compliance across client environments. Occasional travel and after-hours support may be required.