Senior MSP Support Specialist - Hybrid (Remote/Onsite)

Unitas Consulting LLC; Baton Rouge (LA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Mileage reimbursement

Health insurance

Paid time off

Wellness program

PTO/UTO

Technical training

Certification vouchers

Job summary

Unitas Consulting LLC is seeking a Support Specialist II in Baton Rouge to deliver top-level client service, coordinate large-scale IT improvements, and mentor junior staff. The role requires strong communication, time management, and problem-solving skills, with MSP experience preferred.

The position is full-time, on-site in Baton Rouge with travel as needed. Expect collaboration with management to implement proactive IT solutions and ensure high-quality service delivery.

Qualifications

• Requires effective client communication and self-management.
• Must be able to mentor staff and manage time efficiently.
• Demonstrates compliance with deadlines and project quality.

Responsibilities

• Owns and resolves client incidents and service requests.
• Mentors other staff and coordinates with management.
• Supports and oversees team processes, improving client experience.
• Manages large-scale project delivery and timelines.

Skills

Client communication

Self-management

Time management

Problem solving

Team mentoring

Multitasking

Education

High School Diploma

2- or 4-year degree preferred

5 years IT experience preferred

Tools

Windows 11

Server 2012-2015

Office 365

Google Workspace

Veeam

Hyper-V/VMware

Active Directory

SQL/SharePoint

Job description

Unitas Consulting LLC is seeking a Support Specialist II in Baton Rouge to deliver top-level client service, coordinate large-scale IT improvements, and mentor junior staff. The role requires strong communication, time management, and problem-solving skills, with MSP experience preferred.

The position is full-time, on-site in Baton Rouge with travel as needed. Expect collaboration with management to implement proactive IT solutions and ensure high-quality service delivery.