IT Support Specialist I - Remote Options

Unitas Consulting LLC; Baton Rouge (LA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Mileage reimbursement

Health insurance

PTO/UTO

Wellness program

401k with match

Job summary

Unitas Consulting LLC in Baton Rouge is seeking a Support Specialist I to assist clients and colleagues, diagnose basic hardware and software issues, and manage incidents from ticket to resolution. You will handle password resets, account provisioning, and remote support while maintaining clear documentation.

The role requires strong communication, self-motivation, and time management, with on-site work in Baton Rouge and occasional client-site visits.

Qualifications

• Basic hardware and software troubleshooting (in person, remote, and phone support).
• Documentation and Ticket Management for reported support incidents.
• Basic user account management, password resets, add/delete email accounts.

Responsibilities

• Communicate effectively and efficiently to clients and co-workers.
• Be self-managed and self-motivated.
• Possess excellent time management skills.
• Maintain a positive mental attitude and be a part of the solution, not the problem.
• Interact with customers, vendors, and co-workers in a kind and friendly manner.
• Meet deadlines under budget and on-time.
• Maintain a neat and tidy working environment.

Skills

Hardware troubleshooting

Software troubleshooting

Ticket management

User account management

Windows 10

Server 2012-2019

Training delivery

Remote support

Education

High School Diploma or higher

Tools

Google Workspace

Office 365

Microsoft Exchange

Carbonite

Veeam

Job description

Unitas Consulting LLC in Baton Rouge is seeking a Support Specialist I to assist clients and colleagues, diagnose basic hardware and software issues, and manage incidents from ticket to resolution. You will handle password resets, account provisioning, and remote support while maintaining clear documentation.

The role requires strong communication, self-motivation, and time management, with on-site work in Baton Rouge and occasional client-site visits.