IT Service Desk Specialist I — Remote Work Eligible

Unitas Consulting LLC; Baton Rouge (LA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k matching

Remote work opportunities

Job summary

Unitas Consulting LLC seeks a Service Specialist I in Baton Rouge. The role provides initial client service, logs and triages tickets, and resolves issues quickly over the phone. Escalation paths exist for non-resolvable queries, with ongoing maintenance duties for patching and security definitions.

Typical tasks include producing health reports and ensuring smooth operation of IT services. The position requires a high school diploma with preference for additional technical training or

Qualifications

• Communicate effectively with clients and coworkers.
• Be self-managed and motivated; meet deadlines.
• Strong time management and organizational skills.

Responsibilities

• Handle initial client service experience and log tickets.
• Resolve issues over the phone; escalate unresolved items to higher specialists.
• Perform maintenance tasks such as patch checks and update security definitions; generate health reports.

Skills

Clear communication

Time management

Customer service

Remote/phone support

Documentation

Problem solving

Team collaboration

Multitasking

Education

High School Diploma

Associate/Bachelor preferred

Technical training/experience substitute

Tools

Windows 10

Server 2012-2019

Google Workspace

Office 365

Job description

Unitas Consulting LLC seeks a Service Specialist I in Baton Rouge. The role provides initial client service, logs and triages tickets, and resolves issues quickly over the phone. Escalation paths exist for non-resolvable queries, with ongoing maintenance duties for patching and security definitions.

Typical tasks include producing health reports and ensuring smooth operation of IT services. The position requires a high school diploma with preference for additional technical training or