Hybrid MSP System Administrator — NYC Client-Facing

Bowman Williams; New York (NY); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Bowman Williams is seeking a System Administrator to support multiple MSP clients in a hybrid role with regular NYC client visits. The position combines remote support with onsite work, focusing on uptime, security, and responsive service.

The ideal candidate has MSP experience, 2+ years of hands-on IT support, and strong communication skills. You will work with senior engineers on infrastructure initiatives and modernization efforts while meeting SLA requirements.

Qualifications

• MSP experience required.
• 2+ years of hands-on onsite or client-facing IT support.
• Strong troubleshooting for workstations, desktops, laptops, and systems.
• Experience with ConnectWise or similar PSA/ticketing platform.
• Excellent client communication and documentation skills.

Responsibilities

• Support multiple MSP client environments through a combination of remote and onsite work.
• Troubleshoot and resolve user, workstation, application, connectivity, and general IT issues.
• Prepare for and execute scheduled client appointments across New York City.
• Build, configure, and deploy desktops and laptops.
• Manage assigned tickets from initial response through resolution and follow up.
• Maintain accurate time entries, ticket notes, and client documentation.
• Identify changes in project or support scope and coordinate with the remote technical team.
• Serve as a trusted technical point of contact for assigned clients.
• Manage your calendar and workload to consistently meet SLA requirements.
• Partner with senior engineers on infrastructure improvements, deployments, and modernization initiatives.

Skills

MSP experience

Onsite support

Ticketing/PSA

Client communication

Travel to NYC

Tools

ConnectWise

Job description

Bowman Williams is seeking a System Administrator to support multiple MSP clients in a hybrid role with regular NYC client visits. The position combines remote support with onsite work, focusing on uptime, security, and responsive service.

The ideal candidate has MSP experience, 2+ years of hands-on IT support, and strong communication skills. You will work with senior engineers on infrastructure initiatives and modernization efforts while meeting SLA requirements.