Senior MSP IT Technician - Network & Systems

TeamLogic IT, Inc.; Scranton (Lackawanna County); Hybrid; USD 44,083 - 57,859; Full time

Job summary

A leading IT services provider in Lackawanna County is seeking an experienced MSP Level 3 Technician to provide advanced technical support for IT systems and lead IT projects. The ideal candidate will have a minimum of 5 years of experience in IT support, proficiency in various technologies, and strong analytical and communication skills. This full-time position offers a dynamic work environment focused on delivering high-quality support to SMB clients. Compensation ranges from $32.00 to $42.00 per hour, depending on experience.

Qualifications

• Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role.
• Experience with monitoring tools.
• Strong knowledge of networking protocols and cybersecurity best practices.

Responsibilities

• Provide advanced technical support for IT systems.
• Design and manage network solutions for optimal performance.
• Perform regular maintenance and upgrades on client systems.
• Create and maintain detailed documentation for all client environments.
• Provide on-call support for critical issues.

Skills

Technical Support

Network Management

System Administration

Client Interaction

Project Management

Problem-Solving

Communication

Adaptability

Education

Bachelor's degree in IT or related field

CompTIA Network+

CompTIA Security+

Microsoft Azure Administrator

CCNA

Tools

VMware

Hyper-V

Azure

AWS

NinjaRMM

Kaseya365

Autotask PSA

Job description

A leading IT services provider in Lackawanna County is seeking an experienced MSP Level 3 Technician to provide advanced technical support for IT systems and lead IT projects. The ideal candidate will have a minimum of 5 years of experience in IT support, proficiency in various technologies, and strong analytical and communication skills. This full-time position offers a dynamic work environment focused on delivering high-quality support to SMB clients. Compensation ranges from $32.00 to $42.00 per hour, depending on experience.