Senior Mobile Expert - Transforming Customer Experience

T-Mobile US Inc.; Burlington (MA); Vor Ort; USD 34.000 - 49.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision insurance

401(k)

Stock grants/incentives

Paid time off and holidays

Parental and family leave

commuter benefits

Zusammenfassung

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store.

You will engage customers with needs-based selling, resolve issues using in-store and digital tools, and participate in ongoing training to act as a subject matter expert across products and services. This role emphasizes collaboration with Customer Service and Engineering, includes a curated training path, and offers a path to grow within a team-driven, results-focused

Qualifikationen

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store.

You will engage customers with needs-based selling, resolve issues using in-store and digital tools, and participate in ongoing training to act as a subject matter expert across products and services. This role emphasizes collaboration with Customer Service and Engineering, includes a curated training path, and offers a path to grow within a team-driven, results-focused