Senior Mobile Expert: Elevate Customer Experience

T-MOBILE USA, Inc.; Glen Moore (PA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Employee Stock Grants

Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Disability Insurance

Life Insurance

Transit Discounts

Mobile/Internet Discounts

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to join our company-owned Experience stores. You’ll deliver best-in-class customer service while applying retail expertise and using new systems to solve customer needs from research to resolution.

You’ll work with peers in Customer Service and Engineering to create fast, effective one-stop solutions. The role offers curated training, development opportunities, and a team culture that rewards results and service excellence in a dynamic, customer-first

Qualifications

• High School Diploma or GED required.
• Retail experience in high volume environment preferred.
• Ability to stay organized, multi-task, and communicate effectively.
• Acclimate local sales associates to event environments; training provided.

Responsibilities

• Sell products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and tools.
• Complete ongoing training to act as SME for T-Mobile products and processes.
• Leverage digital tools in interactions and onboarding.
• Collaborate with team to deliver best-in-class sales and service.

Skills

Customer Service

Retail Sales

Organization

Training & Certification

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to join our company-owned Experience stores. You’ll deliver best-in-class customer service while applying retail expertise and using new systems to solve customer needs from research to resolution.

You’ll work with peers in Customer Service and Engineering to create fast, effective one-stop solutions. The role offers curated training, development opportunities, and a team culture that rewards results and service excellence in a dynamic, customer-first