Senior Mobile Experience Specialist

T-Mobile US Inc.; Knoxville (TN); Vor Ort; USD 33.000 - 47.000; Vollzeit

Benefits dieser Stelle

Stock grants

401(k)

Paid time off

Health insurance

Zusammenfassung

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools, contribute to a product roadmap, and collaborate with Customer Service and Engineering to resolve customer pain points efficiently.

You will receive curated training and ongoing development in a team-focused environment that values growth, results, and a one-team culture. This role emphasizes sales and service leadership across the store.

Qualifikationen

• High School Diploma/GED required.
• Retail: 12+ months experience preferred.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools, contribute to a product roadmap, and collaborate with Customer Service and Engineering to resolve customer pain points efficiently.

You will receive curated training and ongoing development in a team-focused environment that values growth, results, and a one-team culture. This role emphasizes sales and service leadership across the store.