Senior Mobile Experience Specialist

T-Mobile US Inc.; Bloomfield (NJ); Vor Ort; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Stock grant

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Zusammenfassung

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise. This role operates in company-owned Experience stores, collaborating with Customer Service and Engineering to resolve customer pain points and drive store results.

You will receive curated training, work in a team-based environment, and benefit from career development opportunities as you help customers choose products and services that fit their needs.

Qualifikationen

• High School Diploma or GED required.
• Retail: 12+ months preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Customer service

Retail sales

Attention to detail

Communication

Problem solving

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise. This role operates in company-owned Experience stores, collaborating with Customer Service and Engineering to resolve customer pain points and drive store results.

You will receive curated training, work in a team-based environment, and benefit from career development opportunities as you help customers choose products and services that fit their needs.