Senior Mobile Expert: Elevate Customer Experience & Tech Solutions

T-MOBILE USA, Inc.; Fort Collins (CO); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Medical insurance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store.

You will use in-store systems and digital tools to resolve customer needs and drive sales, while working with peers in Customer Service and Engineering to ensure a one-stop resolution. You will receive curated training and development opportunities designed to enhance expertise and advance your career within a team-based culture that rewards results and customer

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store.

You will use in-store systems and digital tools to resolve customer needs and drive sales, while working with peers in Customer Service and Engineering to ensure a one-stop resolution. You will receive curated training and development opportunities designed to enhance expertise and advance your career within a team-based culture that rewards results and customer