Senior Mobile Expert - Customer Experience Leader

T-Mobile US Inc.; New York (NY); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise.

You will work with a team in company-owned Experience stores to solve customer needs from research to resolution, with access to new systems and a curated training curriculum designed to enhance expertise and ongoing development. The role emphasizes collaboration across Customer Service and Engineering, focusing on delivering top-tier sales and service experiences in a

Qualifications

• Experience in retail sales and delivering high-quality customer service.
• Ability to resolve customer issues and upsell products in a fast-paced environment.
• Strong problem-solving and communication skills with professional demeanor.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a sales-and-service oriented culture.

Skills

Customer service

Sales skills

Communication

Problem solving

Multitasking

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise.

You will work with a team in company-owned Experience stores to solve customer needs from research to resolution, with access to new systems and a curated training curriculum designed to enhance expertise and ongoing development. The role emphasizes collaboration across Customer Service and Engineering, focusing on delivering top-tier sales and service experiences in a