Senior Mobile Experience Specialist

T-Mobile US Inc.; Sporting Hill (PA); Vor Ort; USD 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Annual stock grant

Employee stock purchase plan

401(k)

Zusammenfassung

T-Mobile US, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise at our company-owned Experience stores.

You will work with new systems, contribute to the product roadmap, and collaborate with Customer Service and Engineering to resolve customer pain points. The role offers curated training and growth in a team-based environment that rewards performance and store results.

Qualifikationen

• High school diploma or GED required.
• 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care and Technical Care preferred.
• Proven excellence in communication, customer service and sales.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile US, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise at our company-owned Experience stores.

You will work with new systems, contribute to the product roadmap, and collaborate with Customer Service and Engineering to resolve customer pain points. The role offers curated training and growth in a team-based environment that rewards performance and store results.