Senior Mobile Expert - Store Tech & Customer Hero

T-MOBILE USA, Inc.; Aurora (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and a dedicated product roadmap to resolve customer needs from research to resolution, acting as an SME in mobile services while collaborating with Customer Service and Engineering. The role emphasizes team-based rewards, ongoing training, and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 12+ months in Neighborhood Mobile Expert role preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.
• Excellent communication and customer service skills.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to be SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Tools

In-store systems

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and a dedicated product roadmap to resolve customer needs from research to resolution, acting as an SME in mobile services while collaborating with Customer Service and Engineering. The role emphasizes team-based rewards, ongoing training, and growth opportunities.