Senior Mobile Expert: In-Store Tech & Customer Champion

T-MOBILE USA, Inc.; Castle Rock (CO); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) and Stock Grants

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use retail expertise and new systems to resolve customer needs from research to resolution, guided by a product roadmap built for these locations. You will receive one-of-a-kind training and ongoing development, collaborating with Customer Service and Engineering to create a unified experience and drive store results.

Qualifications

• High School Diploma/GED is required.
• Retail: 12+ months in Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME in all things T-Mobile.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You will use retail expertise and new systems to resolve customer needs from research to resolution, guided by a product roadmap built for these locations. You will receive one-of-a-kind training and ongoing development, collaborating with Customer Service and Engineering to create a unified experience and drive store results.