Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Kansas City (MO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental, vision insurance

Paid time off & holidays

Parental & family leave

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will work with new systems and tools, collaborating with Customer Service and Engineering to resolve customer issues and contribute to product roadmaps designed for these locations.

You will receive curated training, advance your expertise, and thrive in a team-based culture that rewards performance and store results, helping customers achieve the best possible outcomes.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months as Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will work with new systems and tools, collaborating with Customer Service and Engineering to resolve customer issues and contribute to product roadmaps designed for these locations.

You will receive curated training, advance your expertise, and thrive in a team-based culture that rewards performance and store results, helping customers achieve the best possible outcomes.