Senior Mobile Expert: Customer Experience Specialist

T-MOBILE USA, Inc.; Corona (CA); On-site; USD 62,000 - 78,000; Full time

Job summary

T-Mobile USA, Inc. offers a dynamic environment in its Experience stores where Sr Mobile Experts deliver best-in-class customer service while leveraging retail expertise.

You will work with a team to resolve customer needs using new tools, contribute to a product roadmap for store locations, and receive curated training to grow professionally. The role emphasizes collaboration with Customer Service and Engineering to provide a one-stop resolution path, with incentives and stock grants common for

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge of T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. offers a dynamic environment in its Experience stores where Sr Mobile Experts deliver best-in-class customer service while leveraging retail expertise.

You will work with a team to resolve customer needs using new tools, contribute to a product roadmap for store locations, and receive curated training to grow professionally. The role emphasizes collaboration with Customer Service and Engineering to provide a one-stop resolution path, with incentives and stock grants common for