Senior Mobile Expert — Store Tech & Customer Experience Leader

T-Mobile US Inc.; Overland Park (KS); Sur place; USD 33 000 - 47 000; Plein temps

Avantages offerts par ce poste

Annual Stock Grant

Employee Stock Purchase Plan

Medical Insurance

Paid Time Off

Paid Holidays

Résumé du poste

T-Mobile USA, Inc. in Overland Park, KS is seeking a Sr Mobile Expert to deliver top-tier customer service while leveraging retail expertise. You’ll work with new systems and a product roadmap tailored for Experience stores to resolve customer needs from research to resolution.

You’ll receive curated training and join a team-driven culture that rewards sales and service, with opportunities for growth and development within a dynamic retail environment.

Qualifications

• High School Diploma or GED required.
• Retail experience of 12+ months preferred.
• Experience in care: elite/expert roles preferred.

Responsabilités

• Sells products, features and services based on customer needs.
• Resolves customer issues in one interaction using in-store systems.
• Completes ongoing training to act as SME for T-Mobile products.
• Uses digital tools in interactions and onboarding.
• Collaborates to foster a sales/service culture.

Connaissances

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Formation

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Description du poste

T-Mobile USA, Inc. in Overland Park, KS is seeking a Sr Mobile Expert to deliver top-tier customer service while leveraging retail expertise. You’ll work with new systems and a product roadmap tailored for Experience stores to resolve customer needs from research to resolution.

You’ll receive curated training and join a team-driven culture that rewards sales and service, with opportunities for growth and development within a dynamic retail environment.