Senior Mobile Experience Specialist

T-Mobile US Inc.; Kansas City (KS); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. in Kansas City is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise.

You’ll work in a company-owned Experience store with new systems and a product roadmap designed for these locations, collaborating with peers in Customer Service and Engineering to resolve customer needs. The role includes in-depth product knowledge, ongoing training, and a team-based culture that rewards performance.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Kansas City is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise.

You’ll work in a company-owned Experience store with new systems and a product roadmap designed for these locations, collaborating with peers in Customer Service and Engineering to resolve customer needs. The role includes in-depth product knowledge, ongoing training, and a team-based culture that rewards performance.