Senior Mobile Expert — Retail Tech & Service Leader

T-Mobile US Inc.; Lee's Summit (MO); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Stock grants

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service in a store environment.

You will use new systems and product roadmaps to resolve customer needs from research to resolution, while collaborating with Customer Service and Engineering teams to create one-stop solutions. The role includes ongoing training and development to grow expertise and drive high-value sales and service experiences.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service in a store environment.

You will use new systems and product roadmaps to resolve customer needs from research to resolution, while collaborating with Customer Service and Engineering teams to create one-stop solutions. The role includes ongoing training and development to grow expertise and drive high-value sales and service experiences.