Senior Mobile Expert - In-Store Tech & Service Leader

T-Mobile US Inc.; Greeley (CO); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will use new systems and tools, resolve customer issues from research to resolution, and participate in a product roadmap designed for these locations.

You'll join a team-focused environment where Experts and Leaders collaborate with Customer Service and Engineering to optimize the customer journey. Training and development are emphasized to help you grow.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to foster a sales/service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Tools

In-store systems

Digital tools

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will use new systems and tools, resolve customer issues from research to resolution, and participate in a product roadmap designed for these locations.

You'll join a team-focused environment where Experts and Leaders collaborate with Customer Service and Engineering to optimize the customer journey. Training and development are emphasized to help you grow.