Senior Mobile Expert — In-Store Experience Leader

T-Mobile US Inc.; Overland Park (KS); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Comprehensive benefits

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert in Overland Park, KS to deliver best-in-class customer service in company-owned Experience stores.

You will resolve customer needs using in-store and digital tools, and collaborate with Customer Service and Engineering to create a seamless one-stop resolution path. The role requires a High School Diploma and 12+ months in mobile retail, with strong communication and troubleshooting skills.

Qualifications

• High School Diploma or GED required.
• Retail/mobile retail experience preferred (12+ months).
• Care: Elite Expert roles preferred.
• Ability to provide expert care across products and services.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile products and processes.
• Leveraged digital tools in interactions and onboarding to enhance experience.
• Collaborates with team to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert in Overland Park, KS to deliver best-in-class customer service in company-owned Experience stores.

You will resolve customer needs using in-store and digital tools, and collaborate with Customer Service and Engineering to create a seamless one-stop resolution path. The role requires a High School Diploma and 12+ months in mobile retail, with strong communication and troubleshooting skills.