Senior Mobile Expert - In-Store Tech & Service Leader

T-Mobile US Inc.; Indianapolis (IN); On-site; USD 39,000 - 44,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will work with new systems and tools, engage in a product roadmap, and collaborate with peers in Customer Service and Engineering to resolve customer pain points. As a Senior Mobile Expert, you’ll receive curated training and ongoing development in a team-based culture that rewards contributions to store results and customer

Qualifications

• High School Diploma or GED required.
• Retail experience preferred; 12+ months as Neighborhood Mobile Expert.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Customer Service

Communication

Multitasking

Sales

Troubleshooting

Teamwork

Critical Thinking

Product Knowledge

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will work with new systems and tools, engage in a product roadmap, and collaborate with peers in Customer Service and Engineering to resolve customer pain points. As a Senior Mobile Expert, you’ll receive curated training and ongoing development in a team-based culture that rewards contributions to store results and customer