Senior Mobile Expert — In-Store Tech & Service Leader

T-Mobile US Inc.; Sporting Hill (PA); On-site; USD 60,000 - 74,000; Full time

Job summary

T-Mobile USA, Inc. is looking for a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and a product roadmap to solve customer needs from research to resolution, collaborating with peers in Customer Service and Engineering.

You will receive curated training and ongoing development in a team-based culture that rewards contribution to store results and customer experience at the highest level.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to foster a sales/service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is looking for a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and a product roadmap to solve customer needs from research to resolution, collaborating with peers in Customer Service and Engineering.

You will receive curated training and ongoing development in a team-based culture that rewards contribution to store results and customer experience at the highest level.