Senior Mobile Expert - Retail Tech & Service Leader

tmobile; Virginia Beach (VA); In loco; USD 33.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Descrizione del lavoro

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our Experience stores. You will use new systems and tools to solve customer needs from research to resolution, contributing to a product roadmap built for these locations.

You'll train to SME level, work with Customer Service and Engineering peers, and help create a one-stop resolution culture. This role offers growth within a team-focused environment and competitive benefits.

Competenze

• High School Diploma or GED required.
• Retail experience in high-volume environment preferred.
• Excellent customer service and communication skills.

Mansioni

• Sell products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and tools.
• Complete ongoing training to stay current as SME for T-Mobile.
• Collaborate to promote a culture of sales and service.

Conoscenze

Customer service

Retail sales

Organization

Training

Math

Problem solving

Teamwork

Attention to detail

Formazione

High School Diploma or GED

Descrizione del lavoro

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our Experience stores. You will use new systems and tools to solve customer needs from research to resolution, contributing to a product roadmap built for these locations.

You'll train to SME level, work with Customer Service and Engineering peers, and help create a one-stop resolution culture. This role offers growth within a team-focused environment and competitive benefits.