Senior Mobile Expert: Elite Retail Tech & Service

T-Mobile; Bethesda (MD); On-site; USD 66,000 - 72,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Disability insurance

Life insurance

Discounts: mobile service/homeinternet

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will use new systems and tools to solve customer needs from research to resolution and contribute to a product roadmap built for these locations.

You will receive curated training to develop expertise and grow within a team-driven culture that rewards sales and service excellence. This is an on-site customer-facing role in a retail environment.

Qualifications

• Communication skills required to interact with customers and team members.
• Critical thinking to assess customer needs and resolve issues.
• Customer service experience with a focus on delivering positive outcomes.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will use new systems and tools to solve customer needs from research to resolution and contribute to a product roadmap built for these locations.

You will receive curated training to develop expertise and grow within a team-driven culture that rewards sales and service excellence. This is an on-site customer-facing role in a retail environment.