Senior Mobile Expert - In-Store Tech & Service Leader

T-Mobile

Hempfield Township (Westmoreland County)

On-site

USD 28,000 - 39,000

Full time

2 days ago

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Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Family leave

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service and retail expertise in our company-owned Experience stores. You will engage customers, resolve issues, and use new systems to support product solutions and a shop-floor experience designed for growth.

You will receive curated training to enhance your expertise, with a team-driven culture that rewards performance and store results.

Qualifications

Customer service-driven role requiring passion, integrity and energy to deliver world-class shopping experiences.
Retail experience in high-volume environments and ability to adapt to varied settings.
Strong organizational, multitasking, communication, and attention to detail.
Ability to acclimate and train store staff for special events and workflows.
Basic math proficiency and calculator use required; ongoing certification processes.

Responsibilities

Sell appropriate products, features, and services based on customer needs.
Resolve customer issues in a single interaction using in-store systems and digital tools.
Complete ongoing training to stay current and become a SME for T-Mobile.
Leverage digital tools in customer interactions and onboarding.
Collaborate with team to foster a culture of sales and service.