Senior Mobile Expert - Retail Tech & Service Leader

T-Mobile; Richmond (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service with retail expertise in company-owned Experience stores. You’ll use new systems and tools, participate in a product roadmap for store locations, and work with Customer Service and Engineering to resolve customer needs quickly.

You’ll receive curated training, a team-based culture, and opportunities to grow your career while earning a base pay plus annual incentive and stock-based rewards.

Qualifications

• High school diploma or GED required.
• Strong communication, critical thinking and customer service skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Age 18+

Work Authorization

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service with retail expertise in company-owned Experience stores. You’ll use new systems and tools, participate in a product roadmap for store locations, and work with Customer Service and Engineering to resolve customer needs quickly.

You’ll receive curated training, a team-based culture, and opportunities to grow your career while earning a base pay plus annual incentive and stock-based rewards.