Senior Mobile Expert - In-Store Tech & Service Leader

T-MOBILE USA, Inc.; Arvada (CO); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will work with new systems and tools, engage with customers, and contribute to a roadmap crafted for these locations to resolve issues efficiently. The role includes ongoing training to deepen expertise, collaboration with peers in Customer Service and Engineering, and a strong emphasis on delivering the best sales and service

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Sales

Product Knowledge

Troubleshooting

Teamwork

Critical Thinking

Multitasking

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will work with new systems and tools, engage with customers, and contribute to a roadmap crafted for these locations to resolve issues efficiently. The role includes ongoing training to deepen expertise, collaboration with peers in Customer Service and Engineering, and a strong emphasis on delivering the best sales and service