Senior Mobile Expert — Retail Tech & Service Leader

T-Mobile; Hayward (CA); In loco; USD 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Descrizione del lavoro

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You will leverage retail know-how to resolve issues across research to resolution, and work with peers in Customer Service and Engineering to craft a one-stop experience for customers.

You will receive curated training and development to grow as a SME, with a team-driven culture that rewards results. Join us to help deliver unmatched sales and service experiences.

Competenze

• High School Diploma or GED required.
• Retail experience: 12+ months preferred.
• Care: Elite Expert, Account Care and Technical Care preferred.

Mansioni

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.

Conoscenze

Communication

Customer Service

Multitasking

Product Knowledge

Sales

Teamwork Orientation

Troubleshooting

Critical Thinking

Formazione

High School Diploma/GED

Retail: 12+ mos.

Care: Elite Expert

Descrizione del lavoro

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You will leverage retail know-how to resolve issues across research to resolution, and work with peers in Customer Service and Engineering to craft a one-stop experience for customers.

You will receive curated training and development to grow as a SME, with a team-driven culture that rewards results. Join us to help deliver unmatched sales and service experiences.