Senior Mobile Expert: Master Retail & Tech Solutions

T-Mobile; Federal Way (WA); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores, using retail expertise to resolve customer needs from research to resolution. This role includes ongoing training and an emphasis on a one-stop resolution with peers in Customer Service and Engineering.

We foster a team-based culture that rewards contributions to experience and store results, helping you grow your career while delivering top sales and service experiences to

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores, using retail expertise to resolve customer needs from research to resolution. This role includes ongoing training and an emphasis on a one-stop resolution with peers in Customer Service and Engineering.

We foster a team-based culture that rewards contributions to experience and store results, helping you grow your career while delivering top sales and service experiences to