Senior Mobile Expert: Lead in-store tech & service

T-Mobile

Norman (OK)

On-site

USD 42,000 - 68,000

Full time

4 days ago

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Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental and family leave

Benefits (medical/dental/vision)

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store. You will leverage retail expertise and new tools to resolve customer needs from research to resolution, while collaborating with peers in Customer Service and Engineering to create a one-stop solution.

Your role includes ongoing training to stay current, utilize digital tools, and contribute to a culture of sales and service, helping customers find the best solutions and

Qualifications

Communication and customer service skills are required.
Ability to think critically and troubleshoot in real-time.
Experience handling sales and product knowledge in a retail environment.

Responsibilities

Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction using in-store systems and tools.
Completes ongoing training to act as SME for T-Mobile products and processes.
Leverages digital tools in interactions and onboarding.
Collaborates with team to deliver strong sales and service outcomes.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

Your role includes ongoing training to stay current, utilize digital tools, and contribute to a culture of sales and service, helping customers find the best solutions and

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