Senior Mobile Expert: Retail Tech & Service Leader

T-MOBILE USA, Inc.; Boston (MA); On-site; USD 67,000 - 80,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental & vision insurance

Paid time off

Paid holidays

Parental leave

Family building benefits

Disability insurance

Life insurance

Transit discounts

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will use new systems and tools, contribute to a product roadmap for these locations, and collaborate with peers in Customer Service and Engineering to resolve customer pain points. This role includes tailored training, ongoing development, and a team-based culture that rewards experience gains and store results, enabling you to deliver

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will use new systems and tools, contribute to a product roadmap for these locations, and collaborate with peers in Customer Service and Engineering to resolve customer pain points. This role includes tailored training, ongoing development, and a team-based culture that rewards experience gains and store results, enabling you to deliver