Senior Mobile Expert - In-Store Tech & Service Leader

T-MOBILE USA, Inc.; Los Angeles (CA); On-site; USD 62,000 - 74,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid time off

Annual stock grants

Employee stock purchase plan

Tuition assistance

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking Sr Mobile Expert to deliver best-in-class customer service at company-owned Experience stores. You will use new systems and tools, collaborate with peers in Customer Service and Engineering, and participate in curated training to grow as a subject-matter expert.

The role emphasizes hands-on sales excellence, store teamwork, and leveraging digital tools to resolve customer needs and build a memorable shopping experience.

Qualifications

• Strong customer service skills and energy to create a world-class shopping experience.
• Retail experience in high-volume environment.
• Strong organization, multitasking, and attention to detail.
• Ability to acclimate staff to event environments.
• Basic math and calculator proficiency; certify and recertify.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverage digital tools in interactions and onboarding.
• Collaborate to build a culture of sales and service.

Skills

Customer Service

Retail Sales

Attention to Detail

Training

Basic Math

Certification & Recertification

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking Sr Mobile Expert to deliver best-in-class customer service at company-owned Experience stores. You will use new systems and tools, collaborate with peers in Customer Service and Engineering, and participate in curated training to grow as a subject-matter expert.

The role emphasizes hands-on sales excellence, store teamwork, and leveraging digital tools to resolve customer needs and build a memorable shopping experience.